• English
    • English
    • Chinese (Simplified)
BPN Maestro LoginEnter your credentials below
Forgot password?
By continuing, you're confirming that you've read our Terms & Conditions and Privacy Policy
Download the BPN Maestro App for your mobile

Warning - Browser not supported !

Internet Explorer is outdated and not secure, BPN Maestro is optimised for modern browsers such as Chrome / Safari / Edge and recommends Chrome for optimal experience. By continuing to use Internet Explorer, you may experience errors or other system failures.


© 2021. BPN Maestro by Complitech Terms & Conditions Privacy Policy

Delete Confirmation

Are you sure you want to delete this record?

Close

Online Duty Manager Logbook

slide 02
Welcome to the Online Duty Manager Logbook!
This module allows anyone to easily log guest complaints and immediately alert concerned colleagues. Click 'Next' to learn more.
slide 02

Overview

Log guest complaints in 3 clicks, alert everyone who needs to know immediately and get the statistics you need.
  • Direct Opera Link - collect guest details directly from Opera PMS, no need to enter guest information manually.
  • Automated Email Alerts - mmediately send an email alert to related departments to let them know about the negative guest experience.
  • 150+ Problem Categories - choose from a variety of guest problems and assign follow-up automatically, or easily add your own problem entries.
  • Scorecard Report - keep track of your top problems, trending, member level impact and review our recommended solutions from the Solution Library.
  • Daily Logbook Summary Email - Receive a Daily Summary Email with all the cases over the last 24 hours automatically delivered to your inbox.
  • Farewell Report - Daily email alert for every departing guest who experienced a problem prior to check-out.
slide 02

New Entry

Here you can create new logbook entries, add problem details, upload attachments and assign who needs to know about the guest problem for follow-up.
  • In-House & External Guests - Collect all in-house guest data directly from your PMS or Manually enter guest details for external guests.
  • 150+ Problem Categories - choose from a variety of guest problems to which the system will automatically assign follow-ups and send alert emails.
  • Location & Experience - Log the location where the issue happened and keep track of the guest's 'temperature'.
  • Incident Details & Actions taken - provide details of what happened and what has been done so your colleagues can coordinate the next step.
  • Service Recovery - keep track of what you have done and how much money you spent on recovering the guest experience.
  • Upload Attachments - whether it's a photo or a video, text documents or other files, attach whatever is relevant and have all information in one place.

Online Duty Manager Logbook

Lorem Ipsum is simply dummy text of the printing and typesetting industry.Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Don't show this message again