Online Duty Manager Logbook

Overview

Log guest complaints in 3 clicks, alert everyone who needs to know immediately and get the statistics you need.

Direct Opera Link - collect guest details directly from Opera PMS, no need to enter guest information manually.
Automated Email Alerts - mmediately send an email alert to related departments to let them know about the negative guest experience.
150+ Problem Categories - choose from a variety of guest problems and assign follow-up automatically, or easily add your own problem entries.
Scorecard Report - keep track of your top problems, trending, member level impact and review our recommended solutions from the Solution Library.
Daily Logbook Summary Email - Receive a Daily Summary Email with all the cases over the last 24 hours automatically delivered to your inbox.
Farewell Report - Daily email alert for every departing guest who experienced a problem prior to check-out.

Here you can create new logbook entries, add problem details, upload attachments and assign who needs to know about the guest problem for follow-up.

In-House & External Guests - Collect all in-house guest data directly from your PMS or Manually enter guest details for external guests.
150+ Problem Categories - choose from a variety of guest problems to which the system will automatically assign follow-ups and send alert emails.
Location & Experience - Log the location where the issue happened and keep track of the guest's 'temperature'.
Incident Details & Actions taken - provide details of what happened and what has been done so your colleagues can coordinate the next step.
Service Recovery - keep track of what you have done and how much money you spent on recovering the guest experience.
Upload Attachments - whether it's a photo or a video, text documents or other files, attach whatever is relevant and have all information in one place.

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